Help centre

Open Track order and enter your order number with the phone number used at checkout. Signed-in shoppers can also see every order under My account → Orders.

Yes, until it ships. Open the order in My account → Orders and choose Cancel order. Prepaid amounts are refunded to the original payment method.

Not online yet. Write to care@loomkart.example before the order ships and we will try to update it.

Most orders arrive in 4–8 working days.

Delivery is free on orders above ₹1,499. Smaller orders have a ₹99 delivery fee.

Yes, with a ₹49 handling fee. UPI, cards and net banking have no extra charge.

You can return or exchange most items within 15 days of delivery, unworn with tags attached.

Once the return passes a quality check, refunds reach the original payment method in 5–7 working days. Cash on delivery orders are refunded by bank transfer.

You sign in with your mobile number and a one-time code at checkout, so your orders and addresses are saved for next time.

This is a demo store: no real payment is taken and card details are never stored.